CUSTOMER SERVICE
Every member of your team is an “ambassador” for your organization. Fred will help them reconnect with attitudes and behaviors that provide a consistent, genuine, memorable customer service experience for each of your guests. An emphasis will be placed on providing respectful customer service to the internal customers who comprise your team.
TEAM BUILDING
Gain significant personal and interpersonal insights with other team members through a series of activities that will create a strong bond among your team members. Fred will help your team focus on harnessing these bonds to achieve organizational goals.
DIVERSITY/INCLUSION SEMINAR
If you have an evolving, more diverse and inclusive workforce, your organization will dramatically benefit from this inspiring, entertaining, and team building experience. This seminar utilizes a variety of techniques and activities to promote the understanding, commitment, interdependence and solidarity of purpose of your organizational team.
Fred Broder, Ph.D. 